Terms & Conditions
Last updated: Thursday 21st May 2026
These Terms of Service govern the provision of services by AH Recovery Ltd (“we”, “us”, or “our”). By using our website or requesting our vehicle recovery, roadside assistance, storage, or transport services, you agree to be bound by these terms.
We provide vehicle recovery, roadside assistance, vehicle transport, and related services locally and nationwide. All services are subject to availability, and while we aim to respond promptly at all times, we cannot guarantee exact arrival times due to factors such as traffic, weather conditions, road closures, accidents, or operational demand. We reserve the right to refuse, delay, or decline service where it is unsafe, unlawful, impractical, or otherwise not reasonably possible to proceed.
When booking a service, you agree to provide accurate and complete information regarding your vehicle, location, and circumstances. This includes informing us of any hazards, modifications, mechanical issues, accident damage, wheel lock situations, or other factors that may affect the safe recovery, loading, unloading, or transportation of your vehicle. Failure to provide accurate information may result in delays, additional charges, or our inability to complete the service.
All pricing will be agreed upon prior to commencement of work wherever reasonably possible. Our pricing structure may include callout fees, mileage charges, waiting time charges, storage charges, and location-based pricing depending on the nature of the service required. Prices are zoned and may vary based on factors including distance, vehicle size, accessibility, recovery difficulty, time of day, and destination. Additional charges may apply where the scope of the job changes, where inaccurate information has been provided, or where specialist equipment or additional labour is required.
For recoveries or transport services outside our standard operating area, additional mileage or distance-based charges may apply. Any applicable charges will be communicated where reasonably possible before work begins.
Where temporary vehicle storage is required, storage charges may apply from £25 per day unless otherwise agreed in writing. Storage fees reset at midnight each day regardless of drop-off or collection time. For example, a vehicle dropped off at 3:00pm and collected at 8:00am the following day may incur two daily storage charges. We reserve the right to retain possession of any vehicle until all outstanding balances, including storage fees, have been paid in full.
Payment terms will be communicated clearly at the time of booking or service. Payment may be required in advance, immediately upon completion of the service, or within agreed account terms for approved trade customers. Failure to make payment may result in additional charges, refusal of future services, or retention of the vehicle where permitted by law.
Customers are responsible for removing any valuables or personal belongings from their vehicle before recovery or transport wherever possible. AH Recovery Ltd accepts no responsibility for loss of or damage to personal items left inside the vehicle unless caused directly by our proven negligence.
Customers confirm they are authorised to arrange recovery or transport of the vehicle and that the vehicle is suitable for loading and transportation unless otherwise disclosed. Keys must be provided where required. We reserve the right to refuse transportation where a vehicle is considered unsafe, overloaded, excessively damaged, inaccessible, or otherwise unsuitable for transport.
We take reasonable care in handling and transporting vehicles and aim to provide all services to a high professional standard. However, we are not liable for any pre-existing damage to vehicles, mechanical or electrical failures, or any loss or damage arising from circumstances beyond our reasonable control, including but not limited to severe weather, road conditions, traffic delays, third-party actions, or emergency situations. To the fullest extent permitted by law, our liability shall be limited to the value of the service provided.
Cancellations should be made as early as possible. We reserve the right to charge a cancellation fee where reasonable, particularly if a driver has already been dispatched, is en route, or where operational costs have already been incurred.
If a vehicle is left in our possession and collection arrangements are not made within a reasonable period, or where invoices remain unpaid, we reserve the right to continue applying storage fees and to take any lawful steps available to recover outstanding balances. This may include retaining possession of the vehicle until all outstanding amounts have been paid in full.
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Vehicle Storage and Abandoned Vehicles
Where a vehicle is recovered or transported by us and is not immediately delivered to a requested destination, it may be stored at a secure location. A storage fee may be applied, which will typically begin 24 hours after the vehicle has been recovered unless otherwise agreed in writing. Storage is charged on a daily basis until the vehicle is collected or further instructions are provided.
It is the customer’s responsibility to arrange prompt collection or onward transport of the vehicle. We will make reasonable attempts to contact you using the details provided at the time of booking. If the vehicle is not collected within 7 days of recovery, we reserve the right to continue applying storage charges and may require full payment of all outstanding fees before release.
If a vehicle remains uncollected for 14 days or more and we have been unable to establish contact, or no reasonable arrangements have been made, the vehicle may be considered abandoned. In such cases, we reserve the right to take steps to recover outstanding costs, including recovery, transport, and storage fees.
Where permitted by law, this may include the sale, disposal, or scrapping of the vehicle. We will make reasonable efforts to provide notice prior to taking such action and will comply with all applicable legal requirements. Any proceeds from the sale of the vehicle may be used to offset outstanding charges, and any remaining balance may be handled in accordance with legal obligations.
All services are provided in accordance with the laws of England and Wales. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Service from time to time to reflect changes in our business or legal obligations. Continued use of our services following any updates constitutes acceptance of the revised terms.