Terms & Conditions

Last updated: Thursday 16th April 2026

These Terms of Service govern the provision of services by AH Recovery Ltd (“we”, “us”, or “our”). By using our website or requesting our vehicle recovery and transport services, you agree to be bound by these terms.

We provide vehicle recovery, roadside assistance, and transport services locally and nationwide. All services are subject to availability, and while we aim to respond promptly at all times, we cannot guarantee exact arrival times due to factors such as traffic, weather, or demand. We reserve the right to refuse or decline service where it is unsafe, unlawful, or otherwise not reasonably practicable to proceed.

When booking a service, you agree to provide accurate and complete information about your vehicle, location, and circumstances. This includes informing us of any hazards, modifications, or issues that may affect the safe recovery or transport of your vehicle. Failure to provide accurate information may result in delays, additional charges, or the inability to complete the service.

All pricing will be agreed upon prior to the commencement of work wherever possible. However, additional charges may apply if the scope of the job changes, including but not limited to difficult access, extended waiting times, or inaccurate information provided at the time of booking. Payment terms will be communicated clearly and may require payment in advance or immediately upon completion of the service.

We take reasonable care in handling and transporting vehicles and aim to provide our services to a high professional standard. However, we are not liable for any pre-existing damage to your vehicle, nor for any loss or damage resulting from circumstances beyond our control, including but not limited to severe weather, road conditions, or third-party actions. To the fullest extent permitted by law, our liability is limited to the value of the service provided.

Cancellations should be made as early as possible. We reserve the right to charge a cancellation fee where reasonable, particularly if a driver has already been dispatched or is en route to the agreed location.

Vehicle Storage and Abandoned Vehicles

Where a vehicle is recovered or transported by us and is not immediately delivered to a requested destination, it may be stored at a secure location. A storage fee may be applied, which will typically begin 24 hours after the vehicle has been recovered unless otherwise agreed in writing. Storage is charged on a daily basis until the vehicle is collected or further instructions are provided.

It is the customer’s responsibility to arrange prompt collection or onward transport of the vehicle. We will make reasonable attempts to contact you using the details provided at the time of booking. If the vehicle is not collected within 7 days of recovery, we reserve the right to continue applying storage charges and may require full payment of all outstanding fees before release.

If a vehicle remains uncollected for 14 days or more and we have been unable to establish contact, or no reasonable arrangements have been made, the vehicle may be considered abandoned. In such cases, we reserve the right to take steps to recover outstanding costs, including recovery, transport, and storage fees.

Where permitted by law, this may include the sale, disposal, or scrapping of the vehicle. We will make reasonable efforts to provide notice prior to taking such action and will comply with all applicable legal requirements. Any proceeds from the sale of the vehicle may be used to offset outstanding charges, and any remaining balance may be handled in accordance with legal obligations.

All services are provided in accordance with the laws of England and Wales. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms of Service from time to time to reflect changes in our business or legal obligations. Continued use of our services following any updates constitutes acceptance of the revised terms.